Help & Support

Last updated 2026-05-28

We’re here to help. Whether you’ve hit a bug, want to report someone, or just have a question about how StepMatches works, the fastest path is email.

Frequently asked questions

How do I report a user or message?

Open the user’s profile or chat thread, tap the “More” menu, and choose Report. Pick a reason and add any detail you want our safety team to see. Reports stay private to our team.

How do I block someone?

Same menu — tap Block. You’ll be asked for a reason so our safety team can review. Blocking is instant: they disappear from your deck, can’t see your profile, and can’t message you.

How do I delete my account?

Open Settings at the top of your profile tab, scroll to the bottom, and tap Delete account. Deletion is permanent and removes your profile, photos, messages, matches, and any reports or blocks tied to your account. Full details — including how to request deletion by email if you can’t sign in — are on the Delete your account page.

Why didn’t I match with someone?

Matches form only when two people both react positively. If they didn’t react back, no match is created — that’s by design, no one sees who passed.

I forgot my password.

On the sign-in screen, tap Forgot password? and follow the email link. The link expires in 24 hours.

My location is wrong / I want to change my city.

Open Settings → Location and tap Use my current location. If you’re traveling and want to keep your home city, set it manually in your profile before turning location off.

Safety

StepMatches takes safety seriously. We don’t share your exact location with anyone — only an approximate distance. We don’t share your email or any contact details outside what you put in your profile.

Read our Community Code for what we expect from every member, and our Privacy Policy for what we do and don’t collect.

Press, partnerships, or studios

Studios, schools, and event organizers can email contact@stepmatches.com with subject “Partnership” for verified-host options.